Sales Policy

Effective Date: December 31, 2024

At Momentum Hato, we strive to provide high-quality products and exceptional customer service. This Sales Policy outlines the terms and conditions that govern the sale of our products and services through our website, momentumhato.com. By purchasing products from us, you agree to these terms.

1. Ordering Process
When placing an order on our website, you are making an offer to purchase the products in your cart. Once we receive your order, we will send you an order confirmation email, acknowledging that we have received your order. This email does not signify that your order has been accepted. Orders are subject to availability and our acceptance of the offer is confirmed when we process and ship your order.

2. Product Availability
While we strive to keep our website updated, there may be occasions when certain items are out of stock. In such cases, we will notify you of the delay or offer you a refund if the product is no longer available. We reserve the right to limit the quantity of products sold per customer.

3. Pricing
All prices displayed on our website are in USD and may be subject to change without notice. We take every precaution to ensure that product prices are accurate at the time of purchase; however, errors may occasionally occur. In the event of a pricing error, we will contact you for confirmation or offer you a full refund if the order cannot be fulfilled at the corrected price.

4. Sales Tax
Sales tax will be applied to your order based on your shipping address, in accordance with state and local tax regulations. The applicable tax will be displayed at checkout.

5. Payment
We accept various forms of payment, including major credit and debit cards, PayPal, and other secure payment methods as available. Payment is required at the time of order placement. By submitting an order, you authorize us to charge your chosen payment method for the total amount of the purchase, including applicable taxes and shipping fees.

6. Shipping and Delivery

  • Shipping Options: We offer various shipping methods, and the available options will be presented at checkout based on your location.
  • Shipping Costs: Shipping costs are calculated based on the shipping method selected and the destination address. Shipping fees are non-refundable.
  • Processing Time: Orders are typically processed within 1-2 business days. Shipping time depends on the chosen method and delivery destination.
  • International Shipping: For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

We are not responsible for delays caused by the shipping carrier or customs procedures.

7. Order Changes and Cancellations
Once an order is placed, it is processed immediately to ensure prompt shipment. Therefore, we cannot guarantee changes or cancellations after an order has been submitted. If you need to modify or cancel an order, please contact us as soon as possible, and we will do our best to accommodate your request before the order is shipped.

8. Backorders
If any items in your order are on backorder, we will notify you of the expected delivery date or offer you the option to cancel the backordered item. In some cases, backordered items may be shipped separately, and additional shipping charges may apply.

9. Customer Responsibilities
You are responsible for providing accurate shipping information at the time of order. We are not liable for delays or delivery issues caused by incorrect or incomplete address details. If an item is returned to us due to an incorrect address, you may be charged additional shipping fees to resend the package.

10. Refunds and Returns
Please refer to our Refund and Returns Policy for detailed information about returns, exchanges, and refunds.

11. Warranty and Product Quality
We take pride in the quality of our products. If you receive a defective or damaged item, please contact us immediately for a replacement or refund. For additional product warranty details, please refer to the manufacturer’s warranty information provided with the product.

12. Limitation of Liability
Momentum Hato will not be liable for any indirect, incidental, or consequential damages arising from the sale, use, or inability to use any product purchased from our website. Our total liability is limited to the amount paid for the product that gave rise to the claim.

13. Product Descriptions
We make every effort to ensure that product descriptions and images are accurate. However, we do not guarantee that the descriptions, images, or other content on our website are error-free or complete. Product packaging and appearance may vary slightly from what is shown on our site.

14. Privacy and Security
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

15. Changes to This Sales Policy
We reserve the right to update or modify this Sales Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically for updates.

16. Contact Us
If you have any questions about our Sales Policy or need assistance with your order, please contact us at:

By placing an order with Momentum Hato, you agree to the terms outlined in this Sales Policy. We appreciate your business and look forward to serving you!