Shipment Policy

Effective Date: December 31, 2024

At Momentum Hato, we are committed to providing reliable and timely shipping for all of our products. This Shipment Policy outlines the terms and conditions regarding shipping and delivery for purchases made on our website momentumhato.com.

1. Shipping Methods
We offer several shipping methods to meet the needs of our customers. The available shipping options and their respective delivery times will be displayed at checkout based on your shipping address. The shipping methods include, but are not limited to:

  • Standard Shipping: Typically arrives within 5–7 business days.
  • Expedited Shipping: Typically arrives within 2–3 business days.
  • Overnight Shipping: Delivered the next business day (for orders placed before the cut-off time).

Shipping times may vary depending on factors such as location, weather, or unforeseen delays.

2. Shipping Costs
Shipping costs are calculated at checkout and are based on the following factors:

  • The shipping method selected (standard, expedited, etc.).
  • The weight and size of the items in your order.
  • The delivery destination.

If you qualify for free shipping promotions, the shipping cost will be waived based on the terms of the promotion. Any applicable taxes or additional fees will also be calculated and displayed at checkout.

3. Processing Time
Orders are typically processed within 1-2 business days after they are placed. Please note that processing times may be longer during high-demand periods, holidays, or if we encounter unforeseen delays in obtaining inventory. You will receive an order confirmation email once your order has been processed.

4. Shipping Locations
We currently offer shipping to U.S. domestic addresses, including Alaska and Hawaii. We also offer international shipping to select countries. The available shipping countries will be displayed at checkout, and international customers may be responsible for additional duties, taxes, or customs fees.

5. Order Tracking
Once your order has shipped, you will receive an email with tracking information to monitor the progress of your shipment. You can track your order on the shipping carrier’s website. Please note that it may take 24-48 hours for tracking information to appear in the system after shipment.

6. Delivery Times
While we strive to deliver all orders within the estimated time frames, delivery times are not guaranteed and may be affected by factors outside of our control, such as:

  • Carrier delays
  • Weather disruptions
  • Customs delays (for international orders)
  • Incorrect shipping information

We encourage you to place your order early, especially during busy times of the year.

7. Shipping Restrictions
Certain items may be subject to shipping restrictions due to their size, weight, or nature. We will notify you if any items in your order cannot be shipped or if there are limitations on delivery to your location.

8. International Shipping
For international orders, additional customs duties, taxes, or fees may apply, which are the responsibility of the customer. We advise you to check with your local customs office for information about these charges before placing an order. Momentum Hato is not responsible for any delays, fees, or customs procedures related to international shipments.

9. Delivery Issues and Lost Packages
If your package does not arrive within the expected timeframe or is marked as lost, please contact us immediately at info@momentumhato.com or call us at (406) 257-3617. We will work with the shipping carrier to resolve the issue and ensure you receive your package.

  • Missing Packages: If a package is marked as delivered but you have not received it, please verify with your local carrier and neighbors. If the issue is not resolved, we will file a claim with the carrier on your behalf.

10. Address Accuracy
It is your responsibility to provide accurate and complete shipping information at the time of checkout. Momentum Hato is not responsible for any delays or issues caused by incorrect or incomplete shipping addresses. If your order is returned due to an incorrect address, you may be required to pay additional shipping fees to have the order reshipped.

11. Order Modifications and Cancellations
Once an order is placed and processed, we are unable to make changes to the shipping method or delivery address. If you need to change your shipping address or cancel an order, please contact us as soon as possible, and we will do our best to accommodate the request before the order is shipped.

12. Shipping Insurance
For high-value orders, we recommend purchasing shipping insurance to protect against loss or damage during transit. This option may be available at checkout, depending on the value of your order and the shipping method selected.

13. Contact Us
If you have any questions about shipping, delivery, or tracking, please contact our customer support team at:

By purchasing products from Momentum Hato, you agree to the terms outlined in this Shipment Policy.